At Maryland Property Guys ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, marylandpropertyguys.com, or use our services.
1. Information We Collect
We collect information that you voluntarily provide to us when you interact with our website, such as when you fill out our cash offer form or contact us directly. The types of personal information we may collect include:
- Contact Information: Your first and last name, email address, and phone number.
- Property Information: The address of the property you are interested in selling, its condition, and any other details you choose to share.
- Communication Records: Records of your correspondence with us, including SMS messages, emails, and phone calls.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior, through the use of cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To evaluate your property and provide you with a cash offer.
- To communicate with you regarding your inquiry, including sending transactional updates and customer service responses.
- To send promotional and marketing communications, provided you have explicitly opted in to receive such messages.
- To improve our website, services, and overall customer experience.
- To comply with legal obligations and enforce our Terms and Conditions.
3. SMS Communications and Twilio Compliance
In accordance with Twilio A2P 10DLC requirements and the Telephone Consumer Protection Act (TCPA), we maintain strict policies regarding SMS communications:
- Explicit Consent: We only send SMS messages to individuals who have explicitly opted in via our web forms. Consent for transactional/informational messages is collected separately from consent for promotional/marketing messages.
- No Required Consent: Consent to receive SMS messages is not a condition of purchasing any property, goods, or services from Maryland Property Guys.
- Opt-Out Mechanism: You can opt out of receiving SMS messages at any time by replying STOP to any message. You may also reply HELP for assistance.
- Data Sharing Restrictions: We strictly prohibit the sharing, selling, or renting of your mobile phone number and SMS consent data to any third parties for their own marketing purposes.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., CRM platforms, title companies), so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when required by law, subpoena, or other legal processes, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard encryption to protect sensitive data transmitted online, and we restrict access to your personal information to employees and contractors who need to know that information to perform their job duties. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal data we hold about you. If you wish to exercise any of these rights, please contact us using the information provided below.
You can also choose to disable cookies through your browser settings, although this may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read the privacy policies of any website you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Maryland Property Guys
Email: info@marylandpropertyguys.com
Phone: (410) 555-0100